Shopping and Shipping

Shipping

Privacy Policy

Broken Items

Returns

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Shopping and Shipping

  • Shipping

    We normally ship your order within 1-2 business days. Because tea is a priority, we offer the option of FedEx or USPS. Generally, shipments arrive in 2-3 days, and you will be sent a confirmation e-mail when your package is sent. You can track your package with the number provided in the confirmation e-mail.

  • Privacy Policy

    We do not sell or share any of your personal information. Any information you give us is used for tea-related purposes only. We also take precautions to protect your credit card information, so shopping online is as safe as can be.

  • Broken Items

    We make every effort to ensure safe arrival of your items. If something has arrived broken, please contact us within 48 hours at wholesale@theteasmith.com.

  • Returns

    If you change your mind about a product, please contact us within 7 days of receipt of your shipment at wholesale@theteasmith.com so we can make arrangements to take it back. However, we cannot accept returns of food items, including tea.

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